FAQ

Frequently Asked Questions

How long does delivery take?
Usually 5–9 working days after conclusion of contract or receipt of payment. We procure the goods from our wholesaler specifically for each order and then ship them from Germany (Augsburg). As soon as your package is on its way, you will receive a shipping confirmation with tracking.

What are the shipping costs?
You can find the shipping costs per delivery country on our "Shipping & Returns" page – they are also automatically calculated and displayed in the shopping cart and during the order process.

What payment methods are available?
PayPal, credit/debit card, and the express payment methods displayed at checkout. All prices include VAT.

Are the goods original?
Yes. We exclusively source original goods intended for the EU market through established EU wholesale partners.

Can I cancel or return my order?
Yes – within 14 days of receipt, without stating a reason. The easiest way is by email to shop@best-supps.de or via our cancellation form. Important: For opened (unsealed) food supplements and foodstuffs, the right of withdrawal expires for hygiene and health protection reasons. As the customer, you bear the return shipping costs.

An item is marked "Sold out" – what does that mean?
The item is currently not available from our supplier. As soon as it is available again, you can order it.

Where can I find the ingredients and nutritional values of a product?
On the respective product page in the "Ingredients & Allergens" section or in the product description. We are constantly updating this information. The information on the delivered product packaging is always decisive.

How can I reach you?
By email at shop@best-supps.de or by phone at +43 664 99482169. We usually respond within 1–2 working days.